Outsourcing To India In 2022: Reasons To Outsource & Trends To Watch

Over the years, outsourcing companies in India have been providing best-in-class services by adapting to internal and external capabilities. Due to the skills, communication, technology, deliverables, and many more advantages, India is perceived as a global destination for outsourcing IT services. Outsourcing in India remains a very attractive proposition for many international businesses. Due to its commercial attractiveness, wide talent pools, and the appropriate business environment, India as an offshore outsourcing destination glows amongst others. To be sure, outsourcing jobs to India or another country is no simple task. As the Wall Street Journal reported in 2007, well before the pandemic turbo-charged remote work, few companies have much success with their early attempts at it.

They are based in India and served thousands of clients in 30+ countries. Offshore outsourcing providers in India also have digital marketing mavens that can help strengthen your brand’s online presence. More so, ensure that you are able to engage effectively with your target consumers across various social media channels. Mobile app development can be costly and should be done by the right people. Outsourcing to India grants companies cost-reduction benefits without sacrificing the quality of the output.

Software outsourcing to India: Benefits, cons, top companies

Some good project management tools include ClickUp, Wrike, Jira and Workzone. For example, if you’re good at digital marketing, you do not want to outsource that. In this article, we’ll cover everything you need to know about outsourcing to India and how to manage your outsourced staff. With India’s efficiency and expertise in handling outsourced work, you could be looking at increased profits in no time. IT firms such as LTIMindtree (LTIM.NS) and Wipro have been accused by an employee’s union of trying to cut costs by deferring joining dates and slashing starting salaries. “We have a lot of bench with us. They are ready to move into production projects,” Infosys CFO Nilanjan Roy said at the time.

  • Smaller businesses would take more interest in standard services or service packages offered by IT outsourcing companies to curb their IT expenses.
  • Think payroll management, tax consultancy, and other back-end tasks that form the outsourcing backbone.
  • Infosys is a next-generation software development company headquartered in Bangalore, offering IT solutions and digital marketing services.
  • They tout that smart and successful organizations around the world have realized that call center outsourcing is a more cost-effective option.
  • Among others, India is a leading country in the outsourcing industry, especially in the accounting and finance sector.

When you add up all the costs of hiring and retaining an employee – salary, onboarding, technology, and benefits – you end up with a number that’s well-over your allocated budget. The COVID-19 pandemic worsened the data security for outsourcing companies in India. As a result, they can abuse all the data they have on their work computer. Meanwhile, businesses are doing their best to address the cyber security issue. The pandemic has caused a lot of apprehension among people around outsourcing. It changed the way people looked at outsourcing and how they employed people for the same.

Ford Motor Company (FMC)

Major cities, especially cities like Bangalore and Hyderabad, have been getting significant facelifts. Think top-notch roads, 24/7 electricity, and blazing-fast internet, catering to software development and IT solutions. As a preventive measure, signing a non-disclosure agreement (NDA) with your outsourcing assign verb partner is advisable. Given the differences between Indian and US laws, drafting clear contract terms becomes paramount. It’s wise to seek legal counsel, especially for high-stakes, big-budget projects. When outsourcing IT services or back-end tasks to India, comprehensive project details are crucial.

Why Outsourcing to India is the Right Choice? Here’s what you need to know!

The Indian outsourcing industry serves a diverse range of organisations! It can be tough to outsource work to an Indian service provider if you don’t understand how the sector works. If the country you outsource to is experiencing strong economic growth and costs and wages are increasing, this could also see pricing increases when it comes time to renew your contract. Having the right contract terms with your Indian outsourcing partner can help mitigate these risks. Ask any potential outsourcing providers what ISO certifications they hold to support your data protection.

The history of outsourcing in India initially began in the 1970s with the goal of developing cost-cutting strategies. However, decades later, those strategies have expanded to include outsourcing as a whole strategy rather than just one task or project. Moreover, here at Personiv, our Gurugram and Coimbatore offices are home to many well-known colleges and universities, which means an abundance of fresh talent is at your fingertips. Additionally, India churns out over 3.1 million graduates each year – the optimal formula for enticing international businesses. They can relate to almost all Western cultures, an excellent customer service feature.

But as most businesses are scaling and speeding-up their digital transformation initiatives, IT companies in India are winning new deals. Thus, the Indian IT outsourcing industry is certain to see a rise in revenue. Now, companies are looking for IT outsourcing firms that follow the agile model and can share their expertise with the clients as well. They want remote agile teams as they have been more productive in getting work done faster. It won’t take the focus away from the development priorities and can get even a small change implemented in a sprint instead of investing time in functional capabilities. As most businesses are changing their business models, they need money for acquiring new customers and entering the market.

Back Office Outsourcing Services

Some outsourcing tasks, such as customer support, require dedicated technology and infrastructure. By hiring a data entry outsourcing firm in India, you’ll save a lot of time and money. They work to offer high responsiveness rates all while being extremely approachable. They focus on making sure your company answers customers in their time of need and that you can guarantee this service to your customers when you hire their outsourcing firm. Here are some of the top outsourcing companies in India to consider for customer support. What you end up selecting will depend on your budget and company needs, but these are excellent options.

So is the case with IT/BPO captive centres set up by large corporations,” says Apurva Prasad, IT Analyst and Vice President (Research) at Elara Capital, as further proof of India’s IT standing. Latin American countries Colombia, Brazil and Mexico are also emerging IT outsourcing centres, although the developers mostly speak Portuguese and Spanish. Latin America mostly offers a bunch of generic skills which features on the mid- to low-end of the expertise spectrum, Vohra says. After all, you need to hold the service provider accountable for any delays or issues in the project. They have the highest clients’ retention and repetition rate of around 97%.

With 15,000+ articles, and 2,500+ firms, the platform covers all major outsourcing destinations, including the Philippines, India, Colombia, and others. Outsource Accelerator is the leading Business Process Outsourcing (BPO) marketplace globally. We are the trusted, independent resource for businesses of all sizes to explore, initiate, and embed outsourcing into their operations.

In all main cities, India offers state-of-the-art technology and cellular networks. The proactive approach of the Indian government towards technological advancement and infrastructure development is also a major factor in India’s outsourcing success. There is no doubt that offshore outsourcing to India can help you with quality work at a very low cost. However, you must do your research before deciding to dive into the offshore outsourcing industry in India. Being in the software development industry for the last 10 years, if you have a software, or app to be developed, TrinityWired most likely will have the resources to develop them.

This means that a small business with a limited budget may find it challenging to find quality outsourcing vendors at competitive prices. Besides, other operational costs like office space rent, electricity charges, etc., are relatively less expensive in India. However, people are still optimistic that things can return to normal once the situation improves. In the meantime, they will find a way to adjust the current lockdown protocols.

This Australian telecommunications company eyes more partnerships with India. It had previously outsourced its in-house talents from Indian third parties. Australia’s workforce is too small to meet Telstra’s need for specific skills. Dell CIO Randy Mott said that India could not handle the volume of calls. Moreover, India’s thick accent resulted in a decline in customer satisfaction.